Support

If you have not received the key to the program you bought or if you have lost the key that was sent to you earlier, click here.
If you can't install the program, click here.
Upgrade to the latest version
If the program crashes
If you have a question about a particular title, please look into its help file first.
Contact support if you can't solve your problem.

Program installation

If you can't install the program from the zip file that you downloaded, we suggest that you download the self-extracting exe file, they are easier to install. To install from the zip file, you need to fully unpack it *including all subfolders* to a clean directory and then run the "setup.exe" and follow the prompts. We recommend the built-in zip unpacker that ship with Windows XP or Winzip.

Upgrade

We have a policy of free upgrades. To find out if a new version is released you can visit the home page which has the list of news, or the web page of the specific product. If a newer version of the software you bought is released, then you can upgrade it by downloading and installing the latest version from our web site. If your software title has a separate download link for the full version, then you need to use the link provided to you on purchase to download the latest version.

If the newer version is compatible with the old one, it will install over it. If they are not compatible, then the new version will try to install as a separate product, keeping the old version. If after the installation of the upgrade the program says it is not registered, it is because the format of the key is not compatible with the old one. You need to visit Resend Key section of our web site and the new key will be sent to you.

Compatibility with Hyper-Threading / Multiple CPU systems

The most possible reason for crashing is incompability with the CPU on your computer. There are hyper-threading CPUs, they include some of the Intel Pentium 4 processors (about 2.8GHz and up). It also may affect some AMD Athlon 64 processors, dual CPU systems, etc. Some of our programs are compatible with this technology, while some require that you disable hyper-threading in the BIOS setup. Please refer to the table below.

Program	Version compatible with Hyper-Threading	Solution
Art HTML Listing	3.27 and up	Download and install the latest version
Art Directory Print	3.1 and up	Download and install the latest version
Webmaster FTP	1.1 and up	Download and install the latest version
1st Email Antivirus, Advanced HTML TOC, Forgotten Mailbox Password, Forgotten FTP Password	Not yet	Please turn off hyper-threading / multi-threading in the BIOS setup.

Help for specific software titles

Help files for every software title is accessible both offline and online. Please see the appropriate menu item in the program or an appropriate section of our web site. The list of all titles is here.

Contact support

If you have not found the answer to your question here or in program's documentation, please send your question to: support@zzee.com. Please include the program's name and order number into the subject and provide all relevant information.

Note: registered users have the priority over unregistered. Support to unregistered users is generally limited to installation matters and "can it do so and so", "is it possible to use it in this or that environment" types of questions.